Troubleshooting the Modem

My modem does not work



Verify that the phone line is plugged into the line jack. See Connecting a Phone Line for more information.



Verify that the phone line is working properly by plugging the line in an ordinary phone and listening for a dial

tone.



Verify that the phone number the program is dialing is correct.



Verify that the software you are using is compatible with the notebook's modem. (All preinstalled Sony

programs are compatible.)



If you are still having problems with your modem, you may need to reinstall your device drivers. See Using the

Driver Recovery CD(s) for more information.

My modem connection is slow.

Your notebook is equipped with a V.90/K56flex compatible modem. Many factors may influence modem connection

speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other

modems). If you think your modem is not connecting properly to other PC-based modems, fax machines, or your

Internet Service Provider (ISP), try the following:



Ask your phone company to check that your phone line is free from any line noise.



If your problem is fax-related, check that there are no problems with the fax machine you are calling and that

it is compatible with fax modems.



If your problem is establishing an ISP connection, check that the ISP is not experiencing technical problems.



Try connecting the modem to a separate phone line.

Page 262

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